愤愤不平

都三星期了，还没有得到新加坡巴士ＳＢＳ合理的回应，接到的，是没有经过大脑思考的推卸责任。三星期后，我决定在部落格发表，为自己和整辆巴士的搭客平反。

我三星期前的周日（６／１２／２００９）搭了SBS的170从新山到克兰芝地铁站（原本只是0.69新元的路程），时间地点如下：

4：58pm: 新山关卡
5：10pm：抵达新加坡关卡 （我当初不明白为什么被扣了1.11 新元）
5：24pm：新加坡关卡（再次出发，New Ride）
x: xxpm: 克兰芝地铁站（被扣了0.69新元）

SBS查询和证实后，我的卡显示的结果竟然是：
4：58pm: 新山关卡
5：10pm：拉庆总站(Larkin Terminal)
5：24pm：新加坡关卡（再次出发）
x: xxpm: 克兰芝地铁站

而SBS的回应清楚表示我搭乘的是相反方向的巴士，不给予回扣。整个问题就出现在巴士站显示的错误。如果我5：10pm抵达拉庆总站，想想，怎么可能在14分钟后（5：24pm)抵达新加坡的关卡搭乘另一辆巴士？

这么离谱的回应显示工作人员盲目做事。整件事的严重性是巴士站显示呈现完全错误相反方向，整辆巴士的乘客都被误扣了车资。

三星期过去了，再次证明了，一味主宰的它们，收钱容易，还钱难得道理。这是什么效率？还这么大声说是乘客的错。

（截稿前，笔者还没有得到SBS合理的回应）

Dear Mr Wong

Please refer to your feedback of 7 December on the above-mentioned subject.

Following your feedback, we have conducted a thorough investigation into the reported incident. Based on the transaction records extracted from your ez-link card, it showed that on 6 December, you board SBS0768, instead of SBS0787P as indicated in your feedback, of Service 170 at Johor Bahru Checkpoint at 4.58 pm and alighted at Larkin Terminal at 5.10 pm. $1.11 was charged for the journey.

On the same day, you have boarded SBS0784Y of Service 170 at Woodlands Checkpoint at 5.24 pm and alighted at Kranji Station bus stop, $0.69 was charged.

The front bus was in the direction of Larkin Terminal while the latter bus was towards Queens Street Terminal. These were not the continuous journey and hence, two charges applied.

We wish the above explanation clarify the matter raised.

Thank you.

Yours sincerely

xxxxxxxxxx
for Head, Customer Relations
Corporate Communications