20081213

控诉新巴


今天回新山两小时,回来的路上170让我吐血!看看我刚刚写给sbstransit 的控诉信件。

Dear Sir/Madam,

I have lodged complaint through 1800-call one moment ago as per reference number 99909219665.

To express my anger towards SBS services, i decided to write the feedback form again.

Scenario: When i alighted from bus 170, the Ezlink system had some problems. All the passengers are having the same problem. I tapped my EZlink card, it showed NEW ENTRY! And the indian driver tried to reset the system and asked me to tap the card again. IT showed NEW ENTRY again! That means I have been charged for 3 times FULL RATE! I was shocked with this kind of service!

I cannot tolerant this because I understand that not all the passenger will lodge the complaints and get back their own money! That is ridiculous to just refund our money! It is a wrong way to do it so. Imagine that there was whole bus of passenger and they were being charged 2 times FULL RATE (2 x SGD 1.68 if im not wrong). The actual fare should be SGD 0.71 only!

I urge the management to look into this problem seriously and the driver should distribute some rebate voucher/ticket to the passenger by taking your initiative instead of waiting us to lodge the complaints to get back our extra paid amount! That is really unfair!

I didnt check my EZlink card transaction (discontinued from ezlink.com.sg) yet. However, by seeing 2 NEW ENTRY, I reckoned that my ezlink card has deducted 3 times FULL RATE (SGD 1.68 x3) instead of SGD 0.71! That is really ridiculous service from SBS!

Thanks for your attention!

生气时写的英文,有什么问题吗,不管了,就是要争取我的权利,被吃了大概SGD4.37,不爽!次次都是这样,你理赢我亏,谁服气!

11 条评论:

嘿嘿 说...

哈哈哈~~~~~
这次是“气煞走一回”~~~

应该争取回的!支持你!

湘绣蜻蜓 说...

是应该投诉的。

ukgssy 说...

你还算好咯!可以投诉。在大马真的让你投诉无门的呢!我的tngo卡也因为同样的情况被吃钱了,结果也只有自己吭了。

马铃薯比基尼妹妹 说...

WOW

189person 说...

为什么没有叫SBS给你一个正式的回复/解释?

Evon 说...

Yeah, they have this system to make you pay extra and more money.

People also tend to forget to tap the card on exit.

Evon

海市蜃樓 说...

有用嗎?

潇洒走一回(少俊) 说...

嘿嘿 :真的是气煞咯!!!

湘绣蜻蜓 :投诉了。如果没有反应,我要写去早报了。

ukgssy:那天发生这事时,我也和一位博客谈到,如果在马来西亚。。。

马铃薯比基尼妹妹 :koko

189person:也对哦,下次?

Evon: agree! they make this system to earn more :(

海市蜃樓:起码拿回我的4块多!!

海市蜃樓 说...

錢是一定會退還給你,但是需要如此憤怒嗎?

a_tham 说...

那天和TK出去,看到不顺眼就'complaint,conplaint',离开了还仍然非常Singaporean leh..

不过你的投诉信好像情绪化了一点,快老啊。。

潇洒走一回(少俊) 说...

a_tham:是咯。是发泄情绪,把不平喧释。他们把钱还给我了,可惜整车的人被啃了。
太多不平。
今年是真的老了很多。:)
继续你的旅程,在不一样文化的国度。